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U Learn-New Hire Training Day 2 (Solutran) Exam Questions and Answers
U Learn-New Hire Training Day 2 (Solutran) 
Exam Questions and Answers 
Where in CRM can you find participating retailers near the member? - Correct Answer ️️ 
-Store Locator 
What information must be provided when informing members of participating retailers? - 
Correct Answer ️️ -Store name, street name, and city only. 
True or False: All members can shop over the phone. - Correct Answer ️️ -False 
An item the member wanted to purchase over the phone is out of stock. How do you 
pr...
- Exam (elaborations)
- • 2 pages •
U Learn-New Hire Training Day 2 (Solutran) 
Exam Questions and Answers 
Where in CRM can you find participating retailers near the member? - Correct Answer ️️ 
-Store Locator 
What information must be provided when informing members of participating retailers? - 
Correct Answer ️️ -Store name, street name, and city only. 
True or False: All members can shop over the phone. - Correct Answer ️️ -False 
An item the member wanted to purchase over the phone is out of stock. How do you 
pr...
U Learn-New Hire Training Day 1 (Solutran) Exam Questions and Answers 100% Pass
U Learn-New Hire Training Day 1 (Solutran) Exam 
Questions and Answers 100% Pass 
Which of the following are Healthy Benefits Plus programs? - Correct Answer ️️ - 
Scheduled Benefits, Discounts, Rewards only 
After greeting a member and locating their account, what must you do before entering 
the account? - Correct Answer ️️ -Verify the member's account 
True or False: Transfers to Walmart Customer Service are warm transfers. - Correct 
Answer ️️ -True 
What information must be doc...
- Exam (elaborations)
- • 2 pages •
U Learn-New Hire Training Day 1 (Solutran) Exam 
Questions and Answers 100% Pass 
Which of the following are Healthy Benefits Plus programs? - Correct Answer ️️ - 
Scheduled Benefits, Discounts, Rewards only 
After greeting a member and locating their account, what must you do before entering 
the account? - Correct Answer ️️ -Verify the member's account 
True or False: Transfers to Walmart Customer Service are warm transfers. - Correct 
Answer ️️ -True 
What information must be doc...
U Learn-New Hire Training Day 3 (Solutran) Exam Practice Questions and Answers
U Learn-New Hire Training Day 3 (Solutran) Exam 
Practice Questions and Answers 
True or False: All web portal URLs are the same. - Correct Answer ️️ -False 
How long does it take to receive a replacement card and catalog (S3)? - Correct Answer ️️ 
-2-4 weeks 
How long does it take to receive a catalog replacement? - Correct Answer ️️ -2-4 
weeks 
Where can you view the history and details of mail, online, and phone orders? - Correct 
Answer ️️ -Orders 
A member has a pending mai...
- Exam (elaborations)
- • 2 pages •
U Learn-New Hire Training Day 3 (Solutran) Exam 
Practice Questions and Answers 
True or False: All web portal URLs are the same. - Correct Answer ️️ -False 
How long does it take to receive a replacement card and catalog (S3)? - Correct Answer ️️ 
-2-4 weeks 
How long does it take to receive a catalog replacement? - Correct Answer ️️ -2-4 
weeks 
Where can you view the history and details of mail, online, and phone orders? - Correct 
Answer ️️ -Orders 
A member has a pending mai...
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